Frequently Asked Questions

Frequently asked questions

Where do you deliver?

We currently focus on Australian delivery. Available destinations and shipping options are shown at checkout.

How long will my order take?

Most Australian orders are expected within approximately 7–20 business days after dispatch, plus normal processing time. Delivery estimates are not guarantees and can vary by product, supplier and destination.

Will I receive tracking?

Tracking is provided when available. It may take several business days after dispatch before the carrier begins showing movement.

Why did only part of my order arrive?

Products may be fulfilled from different locations, so multi-item orders can arrive in separate parcels.

Can I change or cancel my order?

Email contact@urnexfind.com immediately. We will try to help, but changes or cancellations cannot be guaranteed after processing starts.

Do you accept change-of-mind returns?

No. We do not accept returns or provide refunds simply because an item is no longer wanted or the wrong option was selected. This does not affect rights available under Australian Consumer Law.

What if my item is damaged, faulty or incorrect?

Contact us as soon as reasonably possible with your order number and clear photographs or video where available. We will assess the issue and provide the remedy required by Australian Consumer Law.

How do I contact you?

Email contact@urnexfind.com and include your order number when asking about an existing order.